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There are several ways to do automatic JIRA issue escalation! But only RSE is truly Really Simple. For example:
- https://confluence.atlassian.com/display/JIRA/Automatic+Escalation+of+issuesjirakb/automatic-escalation-of-issues-612959361.html talks about Atlassian's official solution, which uses Jelly scripts - but, this means you have to write a Jelly script.
- If you read https://confluence.atlassian.com/display/JIRA/Services, then you are half-way to rolling your own escalation service - but, then you still have to do the other half and actually write it.
- Jamie Echlin's excellent and highly recommended Script Runner add-on includes functionality very similar to RSE, almost as an afterthought - but, it's a little hard to find the escalation part amidst all the other functionality.
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