Versions Compared

Old Version 46

changes.mady.by.user Ana Galofre Smith

Saved on

compared with

New Version Current

changes.mady.by.user Derek White

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: tweaked to make it more apparent that the release notes includes the instructions

...

  • The Service Level Agreement - Your team is contractually obligated to respond to priority-critical issues within 48 hours. Run an RSE process every hour that will find critical issues that haven't been touched in 47 hours, and mark them as "Incredibly Important".
  • The Friendly Reminder - If a user is assigned to an issue and hasn't touched it in week, then it might be time for a gentle reminder. Have RSE check for this every day, and mark any issues it finds as "Needs Attention" (and send the assignee a polite-but-firm email).
  • The Spring Cleaner - Tell RSE to once a day look for any issues that haven't been touched in the last 6 months and close them out, since probably no one cares about them anymore. Much tidier!

Releases/Instructions

Check out detailed notes for release 1.0.0 here. (They are still valid for the latest releases.)

Updated list of versions can be found in the marketplace here: https://marketplace.atlassian.com/apps/1212076/really-simple-escalation/version-history

...