Versions Compared

Old Version 45

changes.mady.by.user Ana Galofre Smith

Saved on

compared with

New Version 46

changes.mady.by.user Ana Galofre Smith

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • The Service Level Agreement - Your team is contractually obligated to respond to priority-critical issues within 48 hours. Run an RSE process every hour that will find critical issues that haven't been touched in 47 hours, and mark them as "Incredibly Important".
  • The Friendly Reminder - If a user is assigned to an issue and hasn't touched it in week, then it might be time for a gentle reminder. Have RSE check for this every day, and mark any issues it finds as "Needs Attention" (and send the assignee a polite-but-firm email).
  • The Spring Cleaner - Tell RSE to once a day look for any issues that haven't been touched in the last 6 months and close them out, since probably no one cares about them anymore. Much tidier!

Releases

Check out our latest detailed notes for release 1.0.0 here.

Updated list of versions can be found in the marketplace here: https://marketplace.atlassian.com/apps/1212076/really-simple-escalation/version-history

Why RSE?

There are several ways to do automatic JIRA issue escalation! But only RSE is truly Really Simple. For example:

...